People ask me if I get really rude people calling in that freak out on me. I really don't get that many, I can handle them for the most part, I can normally fix the problem and they will get off the phone all happy. One time this sweet Spanish lady hung up crying out of joy after she blessed me over the phone. But there is ONE GUY, we will call him Satan's Spawn/John, that calls me ALL THE TIME and I've never spoken to anyone as rude as him in my life. It really makes me laugh the way he flips out and responds to things. But I'm not supposed to laugh, kind of like a little kid when they do something wrong, it's funny, but they won't understand it's wrong if you laugh. Here is an example of our recent conversation: (keep in mind that I normally never respond like this, I'm supposed to give people their way and help them as much as I can, in the nicest voice I can muster, but I believe Satan's Spawn/John is the exception.)
Me: Thank you for calling the corporate office, this is Sara, how can I help you? (sometimes i say that at the beginning of my prayers now when i'm super tired...i can't help it)
Satan's Spawn/John: WHAT IS THIS THE CORPORATE OFFICE OF? IS THIS JEFF PAUL'S COACHING OFFICE?
Me: Yes it is.
Satan's Spawn/John: THEN WHY DID YOU JUST SAY CORPORATE? IS THIS JEFF PAUL OR NOT?
Me: Yes it is. We are the corporate and coaching office of several different companies, John. Remember how we talked about this the other times you've called? (didn't even pull up his account, I've got his yelling voice down pretty well)
Satan's Spawn/John: WELL I NEED TO TALK WITH SOMEONE IN BILLING AND I NEED TO TALK WITH THEM NOW.
Me: Well our billing girl has been out of town for this last week, but I can send you over to Zach, he's been working with billing when he gets the chance, just while she is gone.
Satan's Spawn/John: I DON'T WANT TO TALK TO VOICE MAIL, I AM VERY UPSET AT JEFF PAUL.
Me: Ok, John, don't take it out on me. Am I Jeff Paul?
Satan's Spawn/John: Noooo...
Me: Then please don't talk to me like that, the nicer you talk to me the more willing I am to help you. Remember how we talked about that last time?
Satan's Spawn/John: I NEED TO TALK TO BILLING....WHAT'S YOUR ADDRESS THERE?! I'M GOING TO SEND A LETTER AND IT'S NOT GOING TO BE NICE.
Me: Well, I'm not surprised. YOU aren't very nice. (I give him the address)
Satan's Spawn/John: OK, SEND ME TO BILLING, BUT I DON'T WANT A VOICE MAIL, I'M VERY UPSET ABOUT THIS *&**$% *&%$ swear cuss spit &*%$ ##$**
Me: John, do not use that language with me! I am trying to help, I don't want to help you when you talk to me like that. Like I told you before, I cannot control whether or not they answer the phone, but I will send you back there.
Satan's Spawn/John: I CALL OVER AND OVER AND I ONLY TALK TO MACHINES! I NEED A LIVE PERSON.
Me: I ...cannot control...whether or not...they pick up....the phone, John.
Satan's Spawn/John: Whatever, this is a scam, just send me back.
Me: Ok, one moment, buh-bye now...buh-bye
....Oh how I love this man.
(pic from Google)